Refund policy

Cancellations:

You can cancel items within the first 24 hours once placing an order. Once your order will start being processed, we will not be able to cancel it.

Cancellation of a transaction in accordance with the Consumer Protection (Cancellation), Htsa”a -2010 and Consumer Protection Act, 1981.

Refunds (if applicable) & Returns:

If you are not satisfied with the condition of your order upon receiving it, please contact us at team@diamondpaintinghouse.com

We accept refund claims within 30 days from your purchase. Beyond a period of 30 days or more since your order, unfortunately we won’t be able to offer you a refund.

Returns: In order to be eligible for item return, your item must be in its package, not used in any way and in similar condition to when you received it. It also must contain its original package. Once providing a receipt or another proof of purchase we will decide whether to approve or disapprove your claim and notify you.Once being approved, your refund process will start, and your credit card or PayPal account will be automatically credited within a number of days.

Your banks or credit card company might require additional processing time to complete the refund.